Effective Date: June 3, 2026
Business Name: MediNow Urgent Care, also referred to as “mediNOW Urgent Care,” “MediNow,” “we,” “us,” or “our”
Website: medinowuc.com
Email: pleasantonteam@medinowuc.com
Phone: (925) 202-2478
Fax: (925) 202-2477
Address: 5311 Hopyard Rd, Pleasanton, CA 94588
1. Acceptance of Terms
By accessing or using this website, submitting any forms, requesting information, booking a visit, checking in online, paying a bill, clicking on links, or otherwise interacting with MediNow Urgent Care online, you agree to these Terms & Conditions.
If you do not agree to these Terms, please do not use this website.
These Terms apply only to your use of this website and related online interactions with MediNow Urgent Care. Additional clinical policies, consent forms, intake forms, financial policies, insurance forms, patient documents, employer agreements, or other terms may apply when you receive care or services from MediNow Urgent Care.
2. Not Medical Advice; No Emergency Use
The information on this website is provided for general informational and educational purposes only. It is not medical advice and should not be used as a substitute for professional medical evaluation, diagnosis, treatment, or advice from a qualified healthcare provider.
Use of this website, online booking tool, bill payment link, contact form, email communication, phone communication, or other online feature does not create a provider-patient relationship between you and MediNow Urgent Care or any of its clinicians.
A provider-patient relationship is formed only after an appropriate clinical evaluation and acceptance by MediNow Urgent Care, consistent with applicable law and clinic policies.
Do not use this website, online booking tools, email, website forms, or other non-emergency communication methods for medical emergencies.
If you believe you may be experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
Examples of possible medical emergencies may include, but are not limited to, chest pain, difficulty breathing, stroke symptoms, severe allergic reaction, severe bleeding, major trauma, loss of consciousness, severe abdominal pain, suicidal thoughts, or any condition that may be life-threatening.
3. Services and Results Disclaimer
MediNow Urgent Care provides urgent care, primary care, occupational health, walk-in medical services, and related healthcare services as permitted by applicable law.
Services may include treatment for common illnesses, injuries, infections, fevers, sore throats, coughs, ear pain, wellness and preventive care, checkups, follow-ups, referrals, workplace physicals, drug screenings, workers’ compensation care, on-site X-ray, lab services, testing, and other related services.
Availability of services may vary based on provider availability, equipment availability, clinical appropriateness, patient age, staffing, patient volume, insurance coverage, payer requirements, employer authorization, and applicable law.
Individual outcomes vary. MediNow Urgent Care does not guarantee any specific diagnosis, treatment result, symptom relief, recovery timeline, work clearance, physical exam outcome, test result, imaging result, prescription, referral, or clinical outcome.
4. Online Booking, Walk-Ins, Wait Times, and Visit Availability
MediNow Urgent Care may offer online booking, online check-in, walk-in visits, third-party scheduling tools, or other digital tools to help patients access care.
Online booking or check-in does not guarantee immediate care, an exact appointment time, a specific provider, a specific wait time, a specific treatment, or that you will be seen without delay.
Wait times may vary based on patient volume, staffing, clinical urgency, emergencies, operational needs, and other factors. Patients with urgent or higher-acuity needs may be prioritized at the discretion of clinical staff.
MediNow Urgent Care reserves the right to triage patients based on clinical need and to recommend a higher level of care, including emergency department evaluation, when appropriate.
5. Insurance, Self-Pay Pricing, Billing, and Payment Responsibility
MediNow Urgent Care may accept certain insurance plans and may offer self-pay pricing options.
Insurance participation, coverage, deductibles, co-pays, co-insurance, network status, medical necessity, coding, reimbursement, and patient responsibility are determined by your insurance plan and may vary.
Information about insurance or pricing on this website is provided for general convenience and may change without notice. Listing an insurance carrier on the website does not guarantee that your specific plan is accepted, that a service is covered, or that your visit will be paid by insurance.
You are responsible for confirming your insurance coverage, benefits, network status, referral requirements, authorization requirements, and financial responsibility with your insurance carrier.
You are responsible for all charges not paid by insurance, including co-pays, deductibles, co-insurance, non-covered services, out-of-network charges, self-pay balances, supplies, testing fees, procedure fees, medications, and any other amounts permitted by law.
6. Occupational Health, Employer Services, Drug Testing, and Work-Related Care
MediNow Urgent Care may provide occupational health services, employer-paid services, workers’ compensation care, workplace physicals, drug and alcohol testing, vaccinations, screenings, return-to-work evaluations, and related documentation.
Employer-related services may be subject to additional agreements, authorization requirements, regulatory requirements, payer rules, employer policies, and applicable laws.
Completion of an occupational health visit, physical exam, drug test, work-related evaluation, or employer-requested service does not guarantee employment, clearance, certification, return-to-work authorization, eligibility, or any specific result.
Determinations may depend on applicable laws, employer policies, federal or state requirements, testing protocols, third-party laboratory results, medical review officer processes, clinical findings, and other factors.
Information on this website does not create an employer services contract unless a separate written agreement has been executed.
7. Communications and SMS/Text Messaging Terms
If you provide your phone number, you may be given the option to consent to receive SMS/text messages from MediNow Urgent Care.
7.1 Transactional / Care-Related Messages
If you opt in, we may send text messages related to your inquiry, online booking, appointment reminders, scheduling updates, visit-related communications, care-related notifications, billing-related communications, administrative matters, or other service-related matters.
Message frequency may vary. Message and data rates may apply.
7.2 Marketing / Promotional Messages
If you separately opt in to marketing or promotional messages, we may send text messages related to clinic updates, service announcements, health reminders, promotions, special offers, or other marketing communications.
Marketing consent is not required to submit a form, book a visit, check in online, receive care, or purchase services.
Message frequency may vary. Message and data rates may apply.
7.3 Opting Out / Help
You may opt out of SMS/text messages at any time by replying STOP to any message.
For help, reply HELP or contact MediNow Urgent Care directly.
7.4 Consent Requirements
Your consent to receive text messages must be provided by an affirmative action, such as checking an unchecked box or otherwise clearly agreeing to receive messages.
Providing a phone number alone does not constitute consent to receive SMS/text messages.
By providing your phone number, you represent that you are the subscriber or authorized user of that phone number.
7.5 Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
8. Eligibility
This website is intended for users who are at least 18 years old or who are using the website under the supervision of a parent or legal guardian.
If you submit information on behalf of a minor, you represent that you are the minor’s parent, legal guardian, or otherwise authorized to do so.
9. User Submissions
If you submit information through this website, you agree that the information you provide is accurate, current, and complete to the best of your knowledge.
You agree not to submit unlawful, abusive, misleading, fraudulent, harmful, defamatory, infringing, offensive, or inappropriate content through this website.
You should not submit emergency medical information through website forms, standard email, or other non-secure communication channels. For emergencies, call 911.
10. User Responsibilities and Prohibited Uses
By using this website, you agree that you will not:
- Use the website for unlawful, harmful, fraudulent, abusive, or unauthorized purposes
- Attempt to gain unauthorized access to the website, servers, systems, accounts, or data
- Interfere with website operation, security, performance, or availability
- Use automated tools to scrape, copy, harvest, or extract website content without permission
- Submit false, misleading, offensive, harmful, or inappropriate information
- Use the website to transmit malware, spam, viruses, or harmful code
- Violate the rights of MediNow Urgent Care, patients, staff, vendors, or third parties
We reserve the right to restrict, suspend, or terminate access to the website if we believe a user has violated these Terms or applicable law.
11. Intellectual Property
All content on this website, including text, graphics, logos, icons, images, videos, page layouts, service descriptions, design elements, and other materials, is owned by or licensed to MediNow Urgent Care unless otherwise stated.
You may view and use the website for personal, non-commercial purposes only.
You may not copy, reproduce, modify, distribute, display, publish, transmit, sell, license, or exploit website content for commercial purposes without prior written permission from MediNow Urgent Care, except as allowed by law.
All trademarks, service marks, trade names, and logos appearing on the website are the property of their respective owners.
12. Third-Party Links, Tools, and Platforms
This website may include links to or integrations with third-party websites, scheduling platforms, patient intake tools, payment processors, maps, analytics tools, advertising platforms, call tracking tools, communication platforms, insurance resources, social media pages, or other third-party services.
MediNow Urgent Care does not control third-party websites or platforms and is not responsible for their content, security, privacy practices, terms, accuracy, availability, functionality, or performance.
Your use of third-party websites or tools is at your own risk and may be subject to their separate terms, privacy policies, security practices, and user agreements.
13. Website Availability and Accuracy
We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all content is complete, accurate, current, error-free, or available at all times.
Clinic hours, services, locations, accepted insurance, pricing, provider availability, appointment availability, links, and policies may change without notice.
If you have questions about current services, pricing, insurance, hours, or availability, please contact the clinic directly.
14. Privacy
Your use of this website is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how information may be collected, used, disclosed, and protected through the website.
Health information collected in connection with medical care may also be governed by our HIPAA Notice of Privacy Practices and applicable healthcare privacy laws.
15. Disclaimer of Warranties
This website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, MediNow Urgent Care disclaims all warranties, express or implied, including warranties of accuracy, completeness, availability, reliability, merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
We do not guarantee that the website will be secure, available at all times, free of errors, or free of viruses or harmful components.
16. Limitation of Liability
To the fullest extent permitted by law, MediNow Urgent Care and its owners, providers, employees, contractors, vendors, affiliates, and representatives will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising from or related to your use of, or inability to use, this website.
This includes damages related to website errors, interruptions, third-party links, third-party platforms, loss of data, unauthorized access, reliance on website content, delays in accessing care, or online communications.
Nothing in these Terms is intended to limit any rights or remedies that cannot be limited under applicable law.
17. Indemnification
You agree to indemnify, defend, and hold harmless MediNow Urgent Care and its owners, providers, employees, contractors, vendors, affiliates, and representatives from and against any claims, damages, liabilities, losses, costs, and expenses arising from your misuse of the website, violation of these Terms, submission of inaccurate information, violation of applicable law, or infringement of the rights of another person or entity.
18. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any dispute arising from or related to these Terms, this website, or online interactions with MediNow Urgent Care will be handled in the appropriate state or federal courts located in California, unless otherwise required by applicable law.
19. Changes to These Terms
We may update these Terms from time to time. Updates will be posted on this page with an updated Effective Date.
Changes are effective when posted unless otherwise stated. Your continued use of the website after changes are posted means you accept the updated Terms.
20. Contact Us
Questions about these Terms & Conditions may be directed to:
MediNow Urgent Care
5311 Hopyard Rd
Pleasanton, CA 94588
Email: pleasantonteam@medinowuc.com
Phone: (925) 202-2478
Fax: (925) 202-2477