Terms and Conditions
Effective Date: May 20, 2026
Business Name: mediNOW Urgent Care “mediNOW Urgent Care,” “we,” “us,” or “our”
Phone: (925) 202-2478
Website: medinowuc.com
1. Acceptance of Terms
By accessing or using this website, submitting any forms, requesting information, booking a visit, paying a bill, communicating with mediNOW Urgent Care, or otherwise interacting with mediNOW Urgent Care online, you agree to these Terms and Conditions “Terms.” If you do not agree to these Terms, do not use this website.
2. Not Medical Advice; No Emergency Use
Information on this website is for general informational purposes only and is not medical advice, diagnosis, treatment, or a substitute for professional medical evaluation.
Do not disregard professional medical advice, delay seeking medical care, or make healthcare decisions based solely on information found on this website.
Use of this website, submission of forms, booking requests, online communications, or other website interactions do not create a provider-patient relationship. A provider-patient relationship is formed only after an appropriate evaluation by a healthcare provider and our acceptance of you as a patient, consistent with applicable law.
If you believe you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.
3. Services and Results Disclaimer
mediNOW Urgent Care provides urgent care, primary care, occupational health, and related healthcare services as permitted by law.
Services may include care for illnesses, injuries, infections, fevers, sore throats, coughs, ear pain, wellness and preventive care, physicals, drug screenings, workers’ compensation services, on-site X-ray, lab services, and other medical services.
Individual outcomes vary. No guarantees are made regarding diagnosis, treatment results, symptom relief, recovery time, availability of specific services, or treatment timelines.
4. Appointments, Walk-Ins, Cancellations, and Fees
Appointment availability, walk-in availability, pricing, insurance acceptance, self-pay pricing, and clinic policies may change at any time.
Any cancellation, late arrival, missed-appointment, payment, billing, or refund policies, including any applicable fees, may be disclosed at booking, during registration, in-office, or through applicable third-party scheduling or payment platforms.
We may use third-party platforms for appointment booking, patient intake, bill payment, or related services. Those platforms may have their own terms, privacy policies, and payment practices.
5. Communications and SMS/Text Messaging Terms
If you provide your phone number, you may be given the option to consent to receive SMS/text messages from mediNOW Urgent Care.
5.1 Transactional / Care-Related Messages
If you opt in, we may send text messages related to your inquiry, appointment, visit, registration, care-related updates, billing, or other administrative communications.
Examples may include scheduling messages, appointment confirmations, appointment reminders, follow-up instructions, or care-related notifications.
Message frequency may vary. Message and data rates may apply.
5.2 Marketing / Promotional Messages
If you separately opt in to marketing or promotional communications, we may send promotional text messages, including practice updates, service information, seasonal announcements, offers, or other marketing communications.
Message frequency may vary. Message and data rates may apply.
Marketing consent is not required to submit a form, book a visit, receive medical care, make a payment, or purchase any service.
5.3 Opting Out / Help
You may opt out of SMS/text messages at any time by replying STOP to any message.
For help, reply HELP or contact us at (925) 202-2478.
5.4 Consent Requirements
Your consent to receive text messages must be provided by an affirmative action, such as checking an unchecked consent box or otherwise clearly opting in.
Providing a phone number alone does not constitute consent to receive marketing text messages.
You represent that you are the subscriber or authorized user of the phone number you provide.
5.5 Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
6. Eligibility
This website is intended for users who are at least 18 years old.
By using this website or submitting information through it, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
If you are under 18, do not submit information through this website without the involvement and consent of a parent or legal guardian.
7. User Submissions
If you submit information through forms, scheduling tools, contact pages, or other features on this website, you agree that the information you provide is accurate, complete, and not misleading.
You agree that you will not submit unlawful, harmful, threatening, abusive, defamatory, obscene, infringing, fraudulent, or otherwise inappropriate content.
You also agree not to use this website in a way that interferes with its operation, security, or availability.
8. Intellectual Property
All content on this website, including text, graphics, logos, icons, images, videos, layout, design, and other materials, is owned by mediNOW Urgent Care or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, display, transmit, scrape, publish, sell, or create derivative works from any website content without prior written consent from mediNOW Urgent Care.
9. Third-Party Links and Tools
This website may reference, link to, or use third-party websites, platforms, software, tools, or services, including online booking, bill payment, maps, analytics, advertising, patient intake, or other external services.
mediNOW Urgent Care does not control third-party websites or platforms and is not responsible for their content, security, policies, practices, availability, or accuracy.
Use of third-party websites or services is at your own risk and may be governed by separate terms and privacy policies.
10. Insurance, Pricing, and Payment Information
Information on this website regarding insurance, self-pay pricing, payment options, accepted plans, or billing is provided for general informational purposes only and may change without notice.
Insurance coverage, benefits, deductibles, copays, coinsurance, and patient responsibility are determined by your insurance plan and may vary.
You are responsible for confirming your coverage with your insurance provider and for paying any amounts owed for services received.
11. Disclaimers
This website is provided “as is” and “as available.”
We make no warranties, express or implied, regarding the website’s accuracy, completeness, reliability, availability, security, or suitability for any particular purpose.
We do not guarantee that the website will be uninterrupted, error-free, secure, free from viruses, or that any errors will be corrected.
Medical, service, pricing, insurance, scheduling, and operational information may change at any time.
12. Limitation of Liability
To the fullest extent permitted by law, mediNOW Urgent Care and its owners, providers, employees, contractors, representatives, affiliates, and licensors will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of this website, inability to use the website, reliance on website content, third-party links or tools, or services referenced on this website.
Nothing in these Terms is intended to limit liability in a way that is not permitted under applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless mediNOW Urgent Care and its owners, providers, employees, contractors, representatives, affiliates, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your misuse of the website, violation of these Terms, violation of applicable law, or infringement of the rights of any other person or entity.
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any disputes arising out of or related to these Terms, this website, or your use of this website will be brought in the appropriate courts located in Alameda County, California, unless otherwise required by law.
15. Changes to These Terms
We may update these Terms at any time.
Updates will be posted on this page with an updated Effective Date.
Your continued use of the website after updated Terms are posted constitutes your acceptance of the updated Terms.
16. Privacy Policy
Please review our Privacy Policy for information about how we collect, use, disclose, and protect information collected through this website.
You can access the Privacy Policy on the mediNOW Urgent Care website.
17. Contact
Questions about these Terms may be directed to:
mediNOW Urgent Care
5311 Hopyard Rd
Pleasanton, CA 94588
Phone: (925) 202-2478
Fax: (925) 202-2477
Email: pleasantonteam@medinowuc.com
Contact Information
mediNOW Urgent Care
5311 Hopyard Rd
Pleasanton, CA 94588
Phone: (925) 202-2478
Fax: (925) 202-2477
Email: pleasantonteam@medinowuc.com
Hours of Operation
Monday–Friday: 8:00 AM – 7:00 PM
Saturday–Sunday: 8:00 AM – 5:00 PM